May 2017
Intermediate to advanced
348 pages
7h 53m
English
Content preview from Designing BotsBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Preface
As Slack’s head of developer relations, I spend my days helping people build bots: from big partners like SAP and IBM, all the way to the lone developer anywhere in the world. In this book, I hope to share with you some of the lessons I have learned.
How are bots changing the world? This happens to me every week:
My meeting counterpart: Your personal assistant, Amy, is so amazing! How did you find someone so responsive?
Me: Amy is not a human—it is software.
My meeting counterpart:
This new user interface is revolutionizing the way we interact with software. Finally, software is able to meet humans on our playing field and interact with us in an intuitive way—this blows people’s minds in a way that reminds me of the first time I saw an iPhone touchscreen.
Whether you are designing a new consumer service, an enterprise product, or any other software, you should think about your conversational interface. In the future, we will build for the web, we will build for mobile apps, and we will build for conversational apps.
Designing bots is a new design proficiency, and is not a trivial matter. While bots are a great new user interface, they are not suited for every use case, and you will need to learn how to use bots effectively. There are also many considerations that need to be taken into account, from defining a core purpose to working out an effective onboarding process, outlining ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.