7.1 Introduction7.2 The ‘ideal’ view of training evaluation7.3 Easterby-Smith – the purposes of evaluation7.4 Kirkpatrick’s four levels model7.5 Gagné’s theory of instruction7.6 Holton, Bates, Ruona – learning transfer system inventory7.7 Anderson – the value of learning7.8 Designing evaluation tools7.9 Sources of data7.10 The evaluation process7.11 Stakeholder satisfaction7.12 Barriers to evaluation7.13 Timing of evaluation7.14 The role of formative and summative assessment in evaluation7.15 Conclusion