Chapter 10

Cross-Channel Information Interaction

In Part 1 we established a conceptual framework of search by considering the user, information seeking, context, and search modes. In Part 2, we then applied those principles to the practical design of search user interfaces. In this third and final act of the book, we return to higher ground and cast our gaze toward the future.

But predicting the future isn’t what it used to be. History is brimming with predictions that never came to pass and filled with inventions that no one anticipated. So instead of speculating about the gadgets and behaviors that might arise—which may or may not be anything like BlinkIt eyeglasses (Figure 10.1)—we’re putting our money on a much more reliable prediction: that ...

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