Designing Web Usability

Chapter 5. Intranet Design

• 265 Differentiating Intranet Design from Internet Design

• 266 Extranet Design

• 270 Improving the Bottom Line Through Employee Productivity

  • Average Versus Marginal Costs

• 276 Intranet Portals: The Corporate Information Infrastructure

  • Get Rid of Email

  • Intranet Maintenance

  • The Big Three Infrastructure Components: Directory, Search, and News

• 280 Intranet Design Standards

  • Guidelines for Standards

  • Outsourcing Your Intranet Design

• 284 Managing Employees’ Web Access

  • Hardware Standards

  • Browser Defaults

  • Search Engine Defaults

• 289 Intranet User Testing

  • Field Studies

  • Don’t Videotape in the Field

• 293 Conclusion

Designing for an intranet is mostly the same as designing a regular Internet website. The basic human characteristics of users remain the same, ...