NOTES
1. Henry Mintzberg, “The Manager’s Job: Folklore and Fact,” Harvard Business Review, March–April 1990, https://hbr.org/1990/03/the-managers-job-folklore-and-fact.
2. Og Mandino, The Greatest Salesman in the World (New York: Bantam Books, 1983) 47.
3. Merriam-Webster, s.v. “productivity,” accessed November 4, 2020, https://www.merriam-webster.com/dictionary/productivity.
4. Merriam-Webster, s.v. “performance,” accessed November 4, 2020, https://www.merriam-webster.com/dictionary/performance.
5. Jim Harter, “Employee Engagement on the Rise in the U.S.,” Gallup, August 26, 2018, https://news.gallup.com/poll/241649/employee-engagement-rise.aspx.
6. David Woods, “Three Quarters of Employees Want More Training at Work to Fulfill Their Full Potential, ...
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