October 2000
Intermediate to advanced
208 pages
3h 44m
English
Content preview from Don’t Make Me Think!: A Common Sense Approach to Web Usability
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Chapter 4. Animal, Vegetable, or Mineral?: Why Users Like Mindless Choices
It doesn’t matter how many times I have to click, as long as each click is a mindless, unambiguous choice. | ||
| --KRUG’S SECOND LAW OF USABILITY | ||
Web designers and usability professionals have spent a lot of time over the years debating how many times you can expect users to click to get what they want without getting too frustrated.[1] Some sites even have design rules stating that it should never take more than a specified number of clicks (usually three, four, or five) to get to any page in the site.
On the face of it, “number of clicks to get anywhere” seems like a useful criteria. But over time I’ve come to think that what really counts is not the number of clicks it takes ...
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