Chapter 22
AI-Enhanced Content Capture: Gathering All Your Eggs into the Same Basket
IN THIS CHAPTER
Understanding the challenges facing paper-heavy organizations
Discovering how AI streamlines operations and enables business transformation
Identifying the AI techniques that power AI-enhanced content capture
Exploring key industries that use AI-enhanced content capture
Chances are good that you’ve sent an email to a customer service department at one point or another. Perhaps your order was late, items were damaged in shipping, or you needed to know how to initiate the return process. You may have found that while some companies are prompt in sending a reply and resolving your issue, you may not hear back from others for days. Although the timeliness of their response may have something to do with the nature of your issue, it’s also likely to be influenced by whether the company is still using manual processes to sort through incoming emails.
Retailers that offer a prompt resolution are likely using advanced capture technology. These solutions offer the ability to quickly process ...
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