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APPENDIX BStandard Acronyms
| 3DES | Triple Data Encryption Standard |
| ACD | automatic call distributor |
| AES | Advanced Encryption Standard |
| ANSI | American National Standards Institute |
| AP | access point |
| API | application programming interface |
| B2B | business-to-business |
| B2C | business-to-consumer |
| BBB | Better Business Bureau |
| BCP | business continuity planning |
| C2C | consumer-to-consumer |
| CA | certificate authority |
| CAP | Certification and Accreditation Professional |
| CAUCE | Coalition Against Unsolicited Commercial Email |
| CCC | CERT Coordination Center |
| CCNA | Cisco Certified Network Associate |
| CERT | Computer Emergency ... |
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