Appendix Dialogue in Action

Let’s revisit the role play between Paul and John from chapter 1. In it, Paul uses language to create a safe space where John can share his frustrations. Paul demonstrates active listening and powerful questioning to support John in thinking through his frustration. He helps him identify skills that he’s used in the past that he might apply in this situation. Notice the rhythm and tone of the conversation. See the inserted notes, highlighting the power of dialogue.

Paul: John, you look frustrated or annoyed, I can’t tell which. Are you having problems with the project team? Establishes coaching context; no negative judgment; positive intent and questioning.

John: Is it that noticeable? I guess it is written all over ...

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