Digging Deeper
Back when most software was distributed on CDs, I was a test manager on a consumer application that ran on Windows machines. Part of the project involved creating and testing the installation program. With just a few weeks to go before we burned the golden master CD, we had found no bugs in the installer, so we thought it was good to go.
We gave a preliminary copy of the CD to our tech support group so they could prepare for the launch. Shortly thereafter, I got a phone call from the head of support. “Hey,” he said. “We installed the software, but it doesn’t work!”
I couldn’t believe it. We were just about to ship. We’d been testing for months. Of course it worked. I assumed the problem must be human error. I went over to ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access