October 2026
Intermediate
256 pages
10h 2m
English
Content preview from Family Business Dynamics in Unpredictable Contexts
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Chapter 11 The Failure of Organizational Ambidexterity in Family Firms: A Case Study of Crisis, Rigidity, and Management Behavior
Stefan Märk
Mario Situm
Abstract
This study examines how and why organizational ambidexterity fails in a family firm during crisis and analyzes the role of managerial behavior and organizational rigidity in this process. Based on a qualitative single-case study of a small family-owned service firm, the article shows how a previously successful exploitation-oriented strategy lost effectiveness after the global financial crisis altered customer behavior, competition, and financial conditions. The findings reveal that the company failed to balance exploitation and exploration: exploitation no longer stabilized ...
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