Book descriptionA practical and irreverent guide to taking the sting out of feedback and reclaiming it as a motivating, empowering experience for everyone involved.
Feedback: the mere mention of the word can make our blood pressure rise and our defenses go up. For many of us, it's a dirty word that we associate with bias, politics, resentment, and self-doubt. However, if we take a step back and think about its true intent, we realize that feedback needn't be a bad thing. After all, understanding how others experience us provides valuable opportunities to learn and grow.
Authors M. Tamra Chandler and Laura Grealish explain how feedback got such a bad rap and how to recognize and minimize the negative physical and emotional responses that can erode trust and shut down communication. They offer a new and more ambitious definition of feedback, explore the roles we each play as Seeker, Extender, and Receiver, and introduce the three Fs of making feedback focused, fair, and frequent. You'll also find valuable exercises and strategies, along with real-world examples that illustrate how you can put these ideas into action and join in the movement to fix feedback, once and for all.
When it's done right, feedback has been proven to be the most effective means of improving communication and performance for you and your organization. It's too important to give up, and with Chandler and Grealish's help, you'll be able to use it deftly, equitably, and effectively.
Table of contents
- Title Page
- Copyright Page
- Introduction: We’ve Got Work to Do
- 1. Feedback Has A Branding Problem
- 2. Our Movement To Fix Feedback
- 3. What Science Tells Us
- 4. A Fresh Start For Feedback
- 5. The Foundations of Fixing Feedback
- 6. Seeking Feedback
- 7. Receiving Feedback
- 8. Extending Feedback
- 9. Feedback Scenarios For The Real World
- 10. Imagine
- About the Authors
- Title: Feedback (and Other Dirty Words)
- Release date: June 2019
- Publisher(s): Berrett-Koehler Publishers
- ISBN: 9781523085248
You might also like
Feedback is broken — here's how to fix it to create a highly engaged workplace with …
Practical Statistics for Data Scientists, 2nd Edition
Statistical methods are a key part of data science, yet few data scientists have formal statistical …
Hands-On Machine Learning with Scikit-Learn, Keras, and TensorFlow, 2nd Edition
Through a series of recent breakthroughs, deep learning has boosted the entire field of machine learning. …
The Art of Leadership
Many people think leadership is a higher calling that resides exclusively with a select few who …