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Feedback (and Other Dirty Words)
book

Feedback (and Other Dirty Words)

by M. Tamra Chandler, Laura Dowling Grealish
June 2019
Beginner
168 pages
3h 46m
English
Berrett-Koehler Publishers
Content preview from Feedback (and Other Dirty Words)

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RECIPIENTS OF FEEDBACK, SOUGHT OR UNSOUGHT, WANTED OR UNWANTED

CHAPTER 7

RECEIVING FEEDBACK

WHEN YOU’RE A RECEIVER, someone is offering you information they think you need or want. Affirming or challenging, solicited or unsolicited, relevant or irrelevant, your goal is to take the feedback in, and, ideally, resist knee-jerk reactions in favor of making thoughtful choices about how you’ll respond.

When you find yourself in the receiving role, your goal is to bring your best self to the situation, so there’s no room for lashing out, clamming up, or fleeing the scene altogether. If what you’re hearing is making your heart race and your hands shake, ...

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Publisher Resources

ISBN: 9781523085248