June 2019
Beginner
168 pages
3h 46m
English

IF OUR MARKETING COLLEAGUES were to do a branding assessment on feedback it would not score well. This should surprise no one, since it’s been mishandled for centuries by most of humanity. We’ve built its horrible brand one lousy experience at a time. You know what I mean: using feedback to punish, shame, or manipulate. Saving it up and then heaping a big load of it on an unsuspecting employee. Letting our biases influence our perspectives. Insisting on sharing, even if it’s clearly the wrong place and time. Telling one colleague, who tells another colleague, who finally tells the person we were beefing ...
Read now
Unlock full access