book

Fixing Feedback

by Georgia Murch

May 2016

Beginner

208 pages

4h 10m

English

Wiley

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It's all about your peopleThe people noise is loudTime poverty — a growing phenomenonMatrix structures add complexityPerformance reviews are not workingIt's time to move to the futureRemarkable leadersFixing feedback
B2B needs more H2H
Reasons for avoiding feedback conversations (or having them poorly)What makes feedback conversations so difficult? Not all feedback is helpful‘Positive’‘Negative’
Honesty versus verbal assassinationOpinions are not factsSpeculation kills outcomesRuminating all over yourselfYoursations are not conversationsSilence is not permissionYour truth is not the ‘real truth’
1. State the issue (the purpose)2. Provide examples 3. Share your opinions and/or feelings4. Clarify what is at stake5. Identify your contribution6. Indicate your intent to resolve (but do not problem-solve)7. Ask for their perspectiveThe ideal methodThe right place at the right timeLocation, locationConflict is goodManaging your relationship to conflictYour body language has a profound effect … on you!
Are you a fighter or a flighter?What to look for when the FIGHT response has been triggeredWhat to look for when the FLIGHT response has been triggeredLooking in the mirrorNo respect = no pointNo agreement = no pointTechniques to restore safety1. Apologise, when appropriate2. Make your comments about do and don'ts3. Gain agreement4. Ask what is going on5. Get on the same page6. Make silence your friend7. Validate their feelingsWhen stalling is a good thingManaging stress
Everyone has a storyAbove the surfaceUnder the surfaceBeware of the Drama TriangleThe VictimThe RescuerThe PerpetratorWhy we don't receive wellEgo is a dirty wordPride and humility

The ten directors1. Blamers2. All About Me-ers3. Black-and-White Thinkers4. Negative Thinkers5. Catastrophisers and Minimisers (C&Ms)6. Always Righties7. The Powerless8. Perfectionists9. Labellers10. The EntitledPeople are not aware of their BOD thinking habitsBOD thinking leads to poor decisionsBOD thinking leads to poor relationships
Stay in your laneLearn to recognise and replace your thinking SmileBuild a community of positive peopleFeed the good wolfLook for the gift Meditate or do yogaBuild gratitude into your lifeSeek adviceGet healthyBe careful of comparison
Driving change and finding your flowMake the decisionEducate with impactStructure to rememberMeasure consistentlyWhat is working that we can amplify and do more of?What is not working that we could change, put somewhere else, do more of, or eliminate altogether?Accountability with rigour
There's work to be done. Do the work!