valence, 389
Valeo Klimasystemme GmbH, 512
validity, 275–276
value chain, 504
value chain management (VCM), 503–504. See also operations management
attitudes of the organization, 506e, 508
benefits of, 505
business model, 505–506
collaboration, 505–506, 506e
coordination, 505–506, 506e
cultural attitudes, 508e
culture of organizational, 506e, 508
employees and, 506e, 507–508
goals, 504–505
human resources and, 507–508
leadership and, 506e, 507
obstacles, 508–509
organizational barriers, 508e
organizational processes, 506–507, 506e
people as obstacle, 508e
required capabilities as obstacle, 508e
technology investment, 506
Vandebroek, Sophie, 178
verbal intonation, 446
Viber, 453
videoconferencing, 453
Virgin Group, 415
virtual assistants,