4.7. Reputational Risks: Unfairness
Notably absent from many calculations of employee turnover is the financial impact of lowered reputations among consumers and potential employees due to turnover. Given the widespread experience of perceived unfair treatment at work and its strong impact on voluntary turnover, we were curious about the impact, if any, this could have on a company's reputation. We asked respondents whether their experiences affected the degree to which they recommended or discouraged consumers from purchasing their previous employers' products or services, and the degree to which they recommended or discouraged others from seeking jobs with their previous employer. Specifically, we asked the following two questions:
"Thinking ...
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