Spätestens seit der Jahrtausendwende versucht nahezu jede Wertschöpfungsstufe, auf
allen Wegen die eigenen Leistungen zu distribuieren („Multi-Channel-Vertrieb“).
Dabei werden immer wieder neue Versuchsballons gestartet, bestimmte Vertriebska-
näle mit besonderen Konditionen zu pushen: Airlines verkaufen ihre Tickets im Inter-
netvertrieb billiger bzw. mit einer geringeren Service-Fee, nicht mehr über Reisebü-
ros, die Bahn bietet Sonderpreistickets nur über branchenfremde Wege etc.
Zum Nachdenken:
In diesem Zusammenhang kam die Forderung nach der „Chancengleich-
heit“ der Vertriebswege auf: Soll – bzw. „darf“ ...
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