December 2013
Intermediate to advanced
765 pages
29h 58m
German
book
Grundlagen des Tourismus, 2nd Edition
by Axel Schulz, Waldemar Berg, Marco A. Gardini, Torsten Kirstges, Bernd Eisenstein
Content preview from Grundlagen des Tourismus, 2nd Edition
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5.1 Das Leistungsbündel 107
Dienstleistungsanbieters. Die Individualität jedes Touristen (und jeder weiteren Per-
son, die an der Erstellung der Dienstleistung beteiligt ist) führt zu einer Variabilität
der Dienstleistungsqualität.
315
Hinzu kommt, dass die Qualitätsvorstellungen der
Touristen sehr unterschiedlich sind
316
und somit verschiedene Maßstäbe zur Beurtei-
lung der wahrgenommenen Leistungen
317
angesetzt werden. Die individuellen Be-
dürfnisse, Verhaltensweisen, Beurteilungsmaßstäbe und die daraus resultierende He-
terogenität der touristischen Nachfrager setzen der Standardisierung der touristi-
schen Dienstleistungen in der Destination ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.