March 2017
Intermediate to advanced
224 pages
3h 39m
English
Content preview from HBR Guide to Dealing with Conflict (HBR Guide Series)
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Contents
Conflict at work is inevitable—but it doesn’t have to be destructive.
Introduction: A Practical Plan for Dealing with Conflict
Take it step by step.
SECTION ONE: Preparing for Conflict Before It Happens
Identify the source.
2. Your Options for Handling Conflict
Different situations call for different approaches.
3. Recognize Your Natural Tendency
Most of us fall into one of two camps.
SECTION TWO: Managing a Conflict
Understand the players and the larger context.
5. Get Ready for the Conversation
Don’t rush in.
6. Have a Productive Conversation
Listen and be heard.
SECTION THREE: Resolving a Conflict
7. Get to a Resolution and Make a Plan
Collaborate ...