CHAPTER 8

Repair the Relationship

Whether you’re shaking hands after a productive conversation, carrying on business as usual, returning to your desk knowing someone intervened on your behalf, trying to accept that there will be no resolution, or plotting how to find an entirely new job, it’s important to put the conflict behind you and move on. And even if you’ve come to an agreeable resolution, sometimes the relationship needs to be mended. There may be some lingering resentment or you or your counterpart may be anxious that the situation will happen again.

If you opted to do nothing, you still need to think about the relationship. You don’t want to harbor negative feelings toward the person, especially if you were the one who decided against ...

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