Index
accountability, 90
active listening, 85–88
addressing conflict, options for, xxiv, xxv, 15–29, 52–58
advice
giving, 139
African cultures, conflict management in, 20. See also cultural norms and conflict
anger
health problems caused by, xx–xxi (see also health problems related to conflict)
toward boss, 141–145
See also emotions
Asian cultures, indirect conflict handling in, 19–20, 36. See also cultural norms and conflict
assertive cultures, 23. See also cultural norms and conflict
assessment
of counterpart, 43–47
of situation, 43–60
avoidance of conflict, xx, 17, 21
avoiders, conflict, xxv, 32–34, 48
back pain, 33. See also health problems related to conflict
benefits of conflict, xxi–xxiii ...
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