Index

accountability, 90

active listening, 85–88

addressing conflict, options for, xxiv, xxv, 15–29, 52–58

advice

asking for, 78–79, 88

giving, 139

African cultures, conflict management in, 20. See also cultural norms and conflict

anger

health problems caused by, xx–xxi (see also health problems related to conflict)

toward boss, 141–145

See also emotions

apologies, 90–92, 116–117

Asian cultures, indirect conflict handling in, 19–20, 36. See also cultural norms and conflict

assertive cultures, 23. See also cultural norms and conflict

assessment

of counterpart, 43–47

of situation, 43–60

avoidance of conflict, xx, 17, 21

avoiders, conflict, xxv, 32–34, 48

back pain, 33. See also health problems related to conflict

benefits of conflict, xxi–xxiii ...

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