CHAPTER 7

Get to a Resolution and Make a Plan

When addressing the conflict directly, the final step is to broker a resolution between you and your counterpart. Start by understanding what a resolution looks like. Then with that goal in mind, take steps to narrow down the options and make the final call.

What a Resolution Looks Like

The details of each specific resolution will vary depending on the type of conflict you were having. With task conflict, the resolution is likely to be an agreement about what it is you want to accomplish—the stated objective for the project you’re coleading or an agenda for the next managers’ meeting. It will be something concrete that you can write down. The same goes for a process conflict. Ideally you’ll be able ...

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