March 2017
Intermediate to advanced
224 pages
3h 39m
English
Content preview from HBR Guide to Dealing with Conflict (HBR Guide Series)Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
Start your free trial
CHAPTER 7
Get to a Resolution and Make a Plan
When addressing the conflict directly, the final step is to broker a resolution between you and your counterpart. Start by understanding what a resolution looks like. Then with that goal in mind, take steps to narrow down the options and make the final call.
What a Resolution Looks Like
The details of each specific resolution will vary depending on the type of conflict you were having. With task conflict, the resolution is likely to be an agreement about what it is you want to accomplish—the stated objective for the project you’re coleading or an agenda for the next managers’ meeting. It will be something concrete that you can write down. The same goes for a process conflict. Ideally you’ll be able ...