HBR Guide to Performance Management (HBR Guide Series)

Contents

Introduction: Performance Management for a New Age of Work

What changes to the process mean for you as a manager.

SECTION ONE

Goal Setting

1. The Characteristics of Effective Goals

Make them clear and specific, achievable but challenging.

2. Define Employee Goals—and Decide How They’re Measured

Fit the needs of the individual and the organization.

3. Collaborate with Your Employee to Create a Plan for Moving Forward

Outline steps to accomplish objectives and adjust as necessary.

SECTION TWO

Ongoing Performance Management

4. Assessing Performance Isn’t a Onetime Event

Note good and bad work, and identify root cause.

5. Make a Habit of Providing Feedback

Discuss your observations with your employee.

6. Coach Your Employees ...