HBR Guide to Performance Management (HBR Guide Series)

CHAPTER 5

Make a Habit of Providing Feedback

Feedback can be a useful tool for addressing performance gaps and recognizing exemplary work. In the same way that periodic tests and assignments help both teachers and students gauge progress over the course of a semester before the final exam, ongoing feedback keeps both you and your employee on top of how they are performing as they work toward their goals. Even companies that have done away with traditional elements of the performance management process—goal setting or formal annual reviews—still rely on regular feedback. In fact, many organizations are asking managers to offer it more frequently, as it’s one of the most flexible and effective tools available for getting results from your people. ...