Trust Goes Both Ways

The words “loyalty” and “trust” are both important in the context of managers and employees. Both carry strong emotional overtones, so it’s important to be clear about the concepts and their differences.

As working professionals, we need to trust our managers. Managers also need to trust us. That sounds good, but what does it actually imply? What do we trust managers to do for us, and what do they trust us to do in return?

What We Need from Managers

Starting from the employee side, employees need to trust their managers to fight the organizational battles for them. Professionals are focused on the technical aspects of their job. They want to spend their time working on problems related to their expertise. They trust managers ...

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