The Flat Organization
The biggest problem with organizations that claim they are flat—meaning they don’t have any managers at all—is that they think it’s a feature rather than a (potential) bug.
As described in Chapter 1, Making Inevitable Conflict Productive, it’s not surprising that technical professionals run into bad managers on a regular basis. As a reminder, technical workers are not on the managerial track, so they usually deal with managers who are the least experienced and/or the least proficient at their jobs. Because managers, like everyone else in the business world, need to act like they know what they’re doing even when they don’t, workers often lose respect for them when they make mistakes. This is a problem, but one you can ...
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