About the Author

Chris Sheppardson is the founder of a leading hospitality consultancy—EP, Business in Hospitality (founded 2005)—which specializes in progressive thinking and in bringing together industry leaders to debate key issues of the day plus publishes regular articles on major topics. Chris is also the founder of Chess Partnership (founded 1998) which is a leading recruitment concern for senior appointments in hospitality. Chris has had previous books published in the fields of both hospitality and sport: A Time of Change in Hospitality Leadership (2020) The Luxury Hotels of London (1991), Leadership and Entrepreneurship in the Hospitality Industry (2011), If Only (2015), For the Love of the Game (2016).

Researcher—Iwona Drozdz joined ...

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