How to Be an Effective Facilitator

Course Code 95092

INSTRUCTIONS: Record your answers on one of the scannable answer forms enclosed with this course. Please follow the directions on the form carefully. Be sure to keep a copy of the completed answer forms for your records. No photocopies will be graded. When completed, mail your answer form to:

American Management Association

Educational Services

P.O. Box 133

Florida, NY 10921

1. Which of the following best describes the role of a facilitator?

(a) Solves problems for a group or individual

(b) Guides people toward predetermined objectives

(c) Helps people reach agreement on needed action

(d) Works with management to improve worker productivity

2. The tool facilitators use when they want ...

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