How to be a Brilliant Manager

I am very aware of the limitations of this book. It’s very easy to discuss management in principle – but not always as easy to apply this in the real world. To help bridge the gap between theory and practice here are a number of real-life scenarios complete with discussion of how you might deal with these situations.

Scenario 1

A member of your team who I will call ‘A’ complains about sexual harassment by a person I will call ‘B’

Here is a situation that probably strikes terror into the heart of every manager.

Let’s start with what you say to ‘A’ when the allegation is first made. The important thing here is not to say too much until you have ...