May 2025
Intermediate to advanced
240 pages
4h 22m
English
Employee engagement is defined as what takes place when people at work are interested in and positive, even excited, about their jobs. They are prepared to go the extra mile to get their work done to the best of their ability by exercising ‘discretionary effort’, i.e. doing more than is normally expected of them – things that are not in their job description. As a manager there is much that you can do to increase that engagement.
Engagement is best enhanced when employees have meaningful work that effectively uses their skills and provides them with freedom to exercise choice. Engaged employees feel that their jobs are an important part of who they are. Employees are also more likely to be engaged ...
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