May 2025
Intermediate to advanced
240 pages
4h 22m
English
You may well come across poor – negative – behaviour from time to time on the part of one of the members of your team. This may take the form of lack of interest in the work, unwillingness to cooperate with you or other people, complaining without any justification about the work or working conditions, grumbling at being asked to carry out a perfectly reasonable task, objecting strongly to being asked to do something extra (or even refusing to do it) – ‘it’s not in my job description’ – or, in extreme cases, insolence. People exhibiting negative behaviour may be quietly resentful rather than openly disruptive. They mutter away in the background at meetings and lack enthusiasm.
As a manager you can tolerate a ...
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