18Managing reward
People will contribute more and cooperate more fully when you value them for what they achieve and ensure that they feel they have been rewarded fairly. Although there may be a formal reward system managed by the HR function, it is the front-line manager who exerts the greatest influence on how people are valued. The extent to which this happens varies according to the system used, if one is used at all. Managers in public and most voluntary sector organizations in the UK exert little influence on the financial aspects of reward. There may be a pay spine with fixed increments related to service, and probably a job evaluation scheme which dictates job gradings and therefore pay. However, in many small or even medium-sized organizations ...
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