May 2025
Intermediate to advanced
240 pages
4h 22m
English
Content preview from How to Manage People, 6th Edition
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21Dealing with individual performance problems
You may possibly have someone who is under-performing in your team. If so, what can you do about it? Essentially, you have to spot that there is a problem, understand the cause of the problem, decide on a remedy and make the remedy work. A performance problem should not be treated as a disciplinary problem unless the individual’s poor performance is clearly attributable to unsatisfactory behaviour.
Poor performance can be the fault of the individual but it could arise because of bad leadership or problems in the system of work. In the case of an individual, the reason may be that he or she:
could not do it – ability
did not know how to do it – skill
would not do it – attitude
did not fully understand ...
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