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How To Talk To Absolutely Anyone: Confident Communication in Every Situation

by Mark Rhodes

July 2013

Beginner

200 pages

3h 24m

English

Capstone

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Communication Is All about UnderstandingWe notice different things

What Exactly Is Fear?Your Mindset – The Biggest Potential BarrierConclusion
What Others Might Think of Your InteractionConclusion
Why Bother Talking to Strangers Anyway?You Already Speak to More Strangers Than You ThinkConclusion
The Dynamics of an Interaction
Know the Outcome You Want!Being Clear about Your Reasons for the InteractionWhen/Where – Based on the EnvironmentOther EnvironmentsWho – Who Do We Talk to Based on Who Looks Approachable?The curse of getting started
Own Your EnvironmentMental: VisualizeMental: The Other Person's Emotional StateMental: FramesPhysical: How to Physically Approach SomeonePhysical: Getting Their AttentionPhysical: Opening StylesOne More Thing
Types of Opening StatementsPace Their Reality or Meet Them Where They Are!Spot the Start of Their EngagementKeep It Simple with People You've Never Met BeforeTopic Hints and Conversation HijackingAvoid Classic Chitchat for too Long
Leading Their ImaginationThe Power of Stories
Being Understood – An Example“What's Important to You?”Making it Easier for People to Understand What You're SayingWhat Words Are They Using?Decision StrategiesDealing with QuestionsHow Much Detail?The Balance of Consistency and VarietyA Little Recognition and Appreciation Goes a Long WayAre You Really Listening?
MotivationTalk as if It's Going to HappenCapture Their ImaginationHave the Expectation of a Good OutcomeGo for It!Narrow Choices Are Best!ObjectionsConclusionSummary of the Stages of an Interaction
TonalitySpeed of TalkingPausesIntonation
I Got a Bad Response and Didn't Know How to Handle the SituationAvoid Explaining too MuchUse “But” with CautionRespond, Rather Than React
A Difficult MeetingBroken Promises, Missed Deadlines and Similar SituationsThe Price Has Gone UpThe Art of DelegatingWork Done BadlyTricky AppraisalsResistanceDealing with Critical Comments“I'd rather not discuss that”

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How You Can Talk to Anyone in Every Situation

Emma Sargent, Tim Fearon

How To Talk To Absolutely Anyone

Mark Rhodes

Improve Your Emotional Intelligence to Communicate Better

Curtis Newbold

Powerful Phrases for Dealing with Difficult People

Renèe Evenson

Publisher Resources

ISBN: 9780857084071Purchase book

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,and much more.

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How You Can Talk to Anyone in Every Situation

How To Talk To Absolutely Anyone

Improve Your Emotional Intelligence to Communicate Better

Powerful Phrases for Dealing with Difficult People

Publisher Resources

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.