
Chapter 1. Introduction to IBM Tivoli Monitoring V6.1 5
Figure 1-1 ISM Service Management
1.2.3 IBM Service Management platform
One of the key elements of the integration platform in IBM Service Management
is Tivoli CCMDB, which collects, stores, and shares dynamic information
required for automation. It establishes processes for managing both
configuration and change, and it works with IBM Process Management products
and IBM Operational Management products to help users ensure that the
organization is using current, consistent information by providing:
Traceable, auditable changes
Automated application discovery
Detail on the interactions ...