Chapter 6. Monitoring best practices 211
3. If the situation has not become false after the next iteration, you will want to
take action (such as generate a trouble ticket or open an IBM Tivoli Enterprise
Console event).
If automation is not possible, you want the policy to notify someone immediately
so that a resolution process can be started as soon as possible (according to
agreed response times negotiated in your Service Level Agreements.)
6.2.4 Identification of monitoring need
This identification of a need can include things such as recognizing the need for
application monitoring for new applications, improving existing monitoring
solutions through the introduction of newer, more sophisticated monitoring, or
correlation among existing ...