Implementing Cisco IP Telephony and Video, Part 1 (CIPTV1) Foundation Learning Guide, Third Edition

Chapter 9. Implementing Call Coverage in Cisco Unified Communications Manager

Many businesses have various sales or service support departments that work as groups to process inbound calls from customers. These businesses typically require several phone lines and a way to make the lines work together so that if one representative is busy or unavailable, the call rolls over to other members of the group until it is answered or forwarded to an auto-attendant or voicemail. Call hunting is the mechanism that helps manage inbound calls and ensure that they are handled accordingly. This chapter demonstrates how call coverage can be achieved in many ways, as required and defined by the needs of an organization.

Chapter Objectives

This chapter describes ...