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Improving Performance: How to Manage the White Space on the Organization Chart, Third Edition by Alan P. Brache, Geary A. Rummler

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CHAPTER FIVE

THE JOB/PERFORMER LEVEL OF PERFORMANCE

What is the city but the people?

—WILLIAM SHAKESPEARE

We could replace Shakespeare’s city with the word organization. Perhaps as a result of its efforts at Levels I and II, Computec, Inc., may now have clear Organization and Process Goals. Its organization structure and its process flows may be logical, and its organization and process subgoals, resources, and interfaces may be effectively managed. However, that’s not enough. By addressing the needs at the Organization and Process Levels, Computec has established a firm performance foundation. It now needs to construct a building on that foundation. That building is the performance of its people.

In Chapters Three and Four, we focused on systems, ...

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