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Improving Performance: How to Manage the White Space on the Organization Chart, Third Edition by Alan P. Brache, Geary A. Rummler

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CHAPTER NINE

PROJECT DEFINITION: THE TEN ESSENTIAL STEPS

Processes are the windows into the way the organization operates. If we look there, we will find many hidden opportunities, new passages that promise more powerful performance.

—PRICE PRITCHETT

One of the great strengths of the Rummler-Brache Group’s (RBG’s) methodology is that you can scale it to your needs and it will still yield robust results. From our experience, creating only the minimum Rummler-Brache deliverables will still deliver significant performance improvements in a critical process. For most organizations, this amount represents large financial gains. What are the critical deliverables in a process improvement project? If you were to boil Phases 1 and 2 of the RBG methodology ...

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