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Improving Performance: How to Manage the White Space on the Organization Chart, Third Edition by Alan P. Brache, Geary A. Rummler

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LIST OF FIGURES AND TABLES

Figures

1.1. Traditional (Vertical) View of an Organization

1.2. The “Silo” Phenomenon

1.3. Systems (Horizontal) View of an Organization

1.4. An Organization as an Adaptive System

1.5. The Super-System of Computec, Inc.

2.1. The Organization Level of Performance

2.2. The Process Level of Performance

2.3. The Job/Performer Level of Performance

3.1. Layers of Organization Systems in an Automobile Company

3.2. Computec, Inc., Organization Chart

3.3. Relationship Map for Computec, Inc.

4.1. Computec Order Filling: An “IS” Process Map

4.2. Computec Order Filling: A “SHOULD” Process Map

4.3. Selected Process Subgoals for Computec’s Order-Filling Process

5.1. The Human Performance System

5.2. Hierarchy of Performance Goal ...

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