chapter8

The Human–Technology Interface

Judith A. Effken, Dee McGonigle, and Kathleen Mastrian

OBJECTIVES

1. Describe the human–technology interface.

2. Explore human–technology interface problems.

3. Reflect on the future of the human–technology interface.

Key Terms

Cognitive task analysis

Cognitive walkthrough

Cognitive work analysis

Earcons

Ergonomics

Field study

Gulf of evaluation

Gulf of execution

Heuristic evaluation

Human–computer interaction

Human factors

Human–technology interaction

Human–technology interface

Mapping

Situational awareness

Task analysis

Usability

Workaround

Introduction

Several years ago, one of this chapter’s authors stayed in a new hotel on the outskirts of London. When she entered her room, she encountered three ...

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