INTERACTION DESIGN: beyond human-computer interaction, 3rd Edition

Contents

What's Inside

1 WHAT IS INTERACTION DESIGN?

1.1 Introduction

1.2 Good and Poor Design

1.3 What Is Interaction Design?

1.4 The User Experience

1.5 The Process of Interaction Design

1.6 Interaction Design and the User Experience

Interview with Harry Brignull

2 UNDERSTANDING AND CONCEPTUALIZING INTERACTION

2.1 Introduction

2.2 Understanding the Problem Space and Conceptualizing Design

2.3 Conceptual Models

2.4 Interface Metaphors

2.5 Interaction Types

2.6 Paradigms, Theories, Models, and Frameworks

Interview with Kees Dorst

3 COGNITIVE ASPECTS

3.1 Introduction

3.2 What Is Cognition?

3.3 Cognitive Frameworks

4 SOCIAL INTERACTION

4.1 Introduction

4.2 Being Social

4.3 Face-to-Face Conversations

4.4 Remote Conversations

4.5 Telepresence

4.6 Co-presence

4.7 Emergent Social Phenomena

5 EMOTIONAL INTERACTION

5.1 Introduction

5.2 Emotions and the User Experience

5.3 Expressive Interfaces

5.4 Frustrating Interfaces

5.5 Persuasive Technologies and Behavioral Change

5.6 Anthropomorphism and Zoomorphism

5.7 Models of Emotion

6 INTERFACES

6.1 Introduction

6.2 Interface Types

6.3 Natural User Interfaces

6.4 Which Interface?

Interview with Leah Beuchley

7 DATA GATHERING

7.1 Introduction

7.2 Five Key Issues

7.3 Data Recording

7.4 Interviews

7.5 Questionnaires

7.6 Observation

7.7 Choosing and Combining Techniques

8 DATA ANALYSIS, INTERPRETATION, AND PRESENTATION

8.1 Introduction

8.2 Qualitative and Quantitative

8.3 Simple Quantitative Analysis

8.4 Simple Qualitative Analysis

8.5 Tools ...