August 2017
Intermediate to advanced
312 pages
8h 13m
German
Content preview from IT-Service-Management mit FitSM
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
5Planen und Sicherstellen
Abb. 5–1FitSM-Prozess »Planen und Sicherstellen«
Nachdem der IT-Service-Provider sein Angebot formuliert, seine Kunden identifiziert und die Verträge geschlossen hat, muss er die Lieferung sicherstellen. Zur Erbringung von Services wird dabei häufig die Unterstützung externer Lieferanten benötigt. Erbringt er selbst die Leistungen, müssen Verfügbarkeit und Kapazität ausreichend bemessen werden. Die Verfügbarkeit muss dabei sowohl im operativen (Normal-)Betrieb als auch in Ausnahmesituationen (Notfälle) sichergestellt werden. Im IT-Service-Management ist dazu eine Reihe von Aufgaben durchzuführen, die in FitSM in drei ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.