August 2017
Intermediate to advanced
312 pages
8h 13m
German
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10Die praktische Umsetzung
In der Theorie erscheinen die Prozesse mit ihren Aktivitäten logisch und der Nutzen ist schnell erkennbar. Doch der schwierigste Teil ist nicht das Verstehen der Prozesse in der Theorie, sondern deren praktische und nachhaltige Umsetzung in der jeweiligen Organisation.
In der Praxis wird häufig davon gesprochen, ein IT-Service-Management einzuführen bzw. eingeführt zu haben. Gerade in Bezug auf ITIL® ist diese Aussage aus Sicht der Autoren sehr kritisch zu sehen. Wann ist ein System »eingeführt« und wie soll man diese Aussage validieren? Prinzipiell würde es dann sogar bedeuten, dass der Prozess der kontinuierlichen Verbesserung »abgeschlossen« ist.
In diesem Kapitel wird daher zunächst erläutert, welcher typische Nutzen ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.