May 2016
Intermediate to advanced
264 pages
4h 39m
English
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Chapter 9. JIRA Service Desk
In this chapter, we will cover the following topics:
- Customizing the look and feel of your support portal
- Capturing the right information for service requests from your customers
- Setting up a knowledge base for your customers
- Collaborating with your internal teams on service requests
- Tracking and evaluating performance with SLA
Introduction
In previous chapters, we have focused on the JIRA platform from Atlassian, which is primarily used for issue-tracking purposes. We covered topics such as customizing projects through screens and fields, and integrating JIRA with other third party services.
In this chapter, we will look at another closely related JIRA product called JIRA Service Desk, which lets you run a powerful support ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.