A just culture is a culture of trust, learning, and accountability. A just culture is particularly important when an incident has occurred, when something has gone wrong. How do you respond to the people involved? How do you minimize the negative impact and maximize learning?
The primary purpose of a just culture, to most, is to give people the confidence to report safety issues. Because then people know that the organization will respond fairly. A just culture should enable your organization to learn from an incident, yet also hold people “accountable” for undesirable performance.
RETRIBUTIVE OR RESTORATIVE JUSTICE?
Most of the guidance available on just culture today—and the typical model adopted by many organizations—considers justice ...