Aggression, 174
Assertion, 175
Autocrat micromanagement mode, 119
Autocrat/mandate mode, 118
BATNA, 151
BAU. See Business as usual (BAU)
Behavior statements, examples of, 83–84
Behavioral style, 112–113, 116
Behaviour mismatch, 105
Beyond Culture, 97
Boilerplate items, 56
Business as usual (BAU), 3, 13–14, 55, 70
Business impact, 64
Category portfolio analysis, 33–35
supply market for
high-value consumer goods, 35
laptop computers, 34
support of legacy system, 35
supply market positioning model
horizontal axis, 33
vertical axis, 33
nature of, 163
Clearly defined requirements
Communicating styles model, 120–
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