Index

Aggression, 174

Assertion, 175

Autocrat micromanagement mode, 119

Autocrat/mandate mode, 118

 

BATNA, 151

BAU. See Business as usual (BAU)

Behavior statements, examples of, 83–84

Behavioral style, 112–113, 116

Behaviour mismatch, 105

Beyond Culture, 97

Boilerplate items, 56

Business area, 168–169

Business as usual (BAU), 3, 13–14, 55, 70

Business impact, 64

Business level, 131–132

 

Category portfolio analysis, 33–35

supply market for

high-value consumer goods, 35

laptop computers, 34

stationery supplies, 34–35

support of legacy system, 35

supply market positioning model

horizontal axis, 33

vertical axis, 33

Change requests, 166–168, 170

nature of, 163

Clearly defined requirements

importance of, 17–18

Communicating styles ...

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