9
METRICS AND ACCOUNTABILITY
The fact that we needed diversity metrics was almost a non-discussion. So, I am intrigued sometimes when people get into a very emotional discussion on why do we need metrics? Well, is it important or not? Isn’t it part of your strategy? Wonderful! Then how are you going to measure it? We are a process and metrics driven company. So, for us, the discussion was: of course, we’re going to measure it.
—TIGER TYAGARAJAN, CEO Genpact
HOW DO YOU KNOW YOUR ORGANIZATION is more inclusive, diverse, and equitable? How do you know your efforts are effective? Through measurement. “What gets measured gets done,” may seem trite, but it also speaks to another core purpose of metrics: promoting progress. Metrics shine a spotlight ...
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