Further reading
Buckingham, Marcus and Clifton, Donald (2001) Now, Discover Your Strengths, Free Press, New York
Buckingham, Marcus and Coffman, Curt (1999) First, Break All the Rules, Simon & Schuster, New York
Carlzon, Jan (1989) Moments of Truth, Harper & Row, New York
Dupuy, François (1999) The Customer’s Victory: From corporation to cooperation, Macmillan Business, London and Indiana University Press, Bloomington
Gilbert, Xavier, Büchel, Bettina and Davidson, Rhoda (2007) Smarter Execution, Financial Times Management, London
Kouzes, Jim and Posner, Barry (2008) The Leadership Challenge, 4th edn, Jossey-Bass, San Francisco, CA
Maister, David (2008) Strategy and the Fat Smoker, Spangle Press, Boston, MA
Pink, Daniel H (2006) A Whole New Mind: ...
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